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Less Than Reassuring PayPal Email

When it comes to PayPal, my security bells start ringing.

This morning I received a PayPal email, a rare thing, advising changes to their Australian email address.
Careful habits kicked in and I used PayPal Australia’s own form to ask for verification of these changes and the email.

Their prompt reply just arrived…

Dear #### #####,

Thank you for contacting PayPal, my name is ###### and I am happy to
assist you today.

I understand in your email that you are inquiring if the email that you
receive is genuine or just a spoof one. We do appologise for the
confusion this has caused you.

Mr. #####, I can confirm that this email is a genuine email from PayPal.
We actually changed from ######@####.####.com.au to
######@####.####.com.au because our previous emails were like being
duplicated by any fraudsters to just confuse our customers. But I assure
you that this one is a legit email from us.

It is my pleasure assisting you today.

Sincerely,
######
PayPal, an eBay Company

PayPal Australia Pty Limited.

It hardly lifted my confidence in the financial services like being offered by legit PayPal Australia.

25 July 09 in : point of view Tags: ebay, paypal

4 comments »

4 comments

Comment by Amie on 26 July 09 @ 15:20

I'm surprised they didn't offer to sell you a car stereo. It always amazes me that people with such poor language skills are able to get jobs where good communication is so important. And yet I see it all the time.

Recently (01.07.09) Amie wrote Data Structures in Pascal? at Amie's web. Check it out!

Comment by John on 26 July 09 @ 15:46

Yes Amie, it's obvious PayPal Aus "Customer Service" is handled off shore.
I would have thought they could have supplied a pro-forma reply script for any questions about an email change.
It's not as though PayPal change their email addy all that often

Comment by Helen on 26 July 09 @ 20:47

"duplicated by any fraudsters to just confuse our customers"

Makes them (the fraudsters) sound like harmless pranksters!

So gaining access to people's money through their paypal account logins is an unintended consequence of some kids having some mischievous fun?

Comment by Manuel on 27 July 09 @ 23:48

joke...

Recently (26.07.09) Patrick Aleph wrote Girls, Guitars and Shabbos Goys: Interview with Mark Diamond (The Dwarves) at Manuel's web. Check it out!

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