wow factor

When it comes to PayPal, my security bells start ringing.

This morning I received a PayPal email, a rare thing, advising changes to their Australian email address.
Careful habits kicked in and I used PayPal Australia’s own form to ask for verification of these changes and the email.

Their prompt reply just arrived…

Dear #### #####,

Thank you for contacting PayPal, my name is ###### and I am happy to
assist you today.

I understand in your email that you are inquiring if the email that you
receive is genuine or just a spoof one. We do appologise for the
confusion this has caused you.

Mr. #####, I can confirm that this email is a genuine email from PayPal.
We actually changed from ######@####.####.com.au to
######@####.####.com.au because our previous emails were like being
duplicated by any fraudsters to just confuse our customers. But I assure
you that this one is a legit email from us.

It is my pleasure assisting you today.

Sincerely,
######
PayPal, an eBay Company

PayPal Australia Pty Limited.

It hardly lifted my confidence in the financial services like being offered by legit PayPal Australia.